Resume

Tom Shaffer

Contact Information

Email: KB2URI -at- ARRL _dot_ net

Postal: 469 St. Lawrence Avemue, Unit 6, Buffalo, NY 14216-1411, USA

Location: Buffalo, NY; Kingshill, VI

About

I’m an IT Analyst specializing in data visualization, process automation, and IT service management, with over two decades of experience in systems analysis, business intelligence, and SQL development. I thrive at the intersection of technology and efficiency, helping organizations streamline operations, enhance compliance, and make data-driven decisions.

Currently, at Erie Insurance through TEKSystems, I design and maintain custom reports and dashboards in ServiceNow, transforming complex data into clear, actionable insights for IT Infrastructure Administration. I also play a key role in workflow optimization, regulatory compliance, and process improvement, ensuring smooth and efficient IT operations.

Previously, as a Systems Analyst at PHH Mortgage, I focused on advanced data analytics and automation, developing solutions that continue to provide long-term value to clients.

With a strong background in SQL (PL/SQL, T-SQL), business intelligence tools (Oracle Hyperion, Qlik Sense, Excel), and various programming languages, I bring a data-driven mindset to solving complex business challenges.

Beyond work, I’m passionate about experimenting with electronics, participating in Amateur Radio, and unwinding with beach views and fishing.

I’m always looking to connect with professionals who share an interest in IT service management, data analytics, and innovation. Let’s connect!

Experience

Skills

Education

Certifications

LinkedIn Profile

LinkedIn: View my LinkedIn Profile